How Digital Health Platforms Affect Healthcare Costs

by Ree AI Health Tech Med Tech

As healthcare costs continue to go up, digital health platforms are emerging as powerful cost-cutting tools. The global digital health market size was estimated at $240.9 billion in 2023 and is projected to grow at a compound annual growth (CAGR) of 21.9% from 2024 to 2030. 

These platforms are not just fancy apps or websites. From telehealth to AI-powered diagnostics, digital health applications are changing healthcare for the better. 

How do these platforms trim the fat from our bloated healthcare system? Let’s explore the ways digital health can make healthcare more affordable for everyone.

Contents

Telemedicine: Healthcare at Your Fingertips

Telemedicine brings healthcare right to your home, office, or wherever you are. It’s like having a doctor in your pocket! But how does this convenience translate to cost savings?

Woman in green sweater talking to doctor on Zoom

Virtual doctor visits reduce travel and waiting room costs

A study published in the Journal of Medical Internet Research found that telehealth visits saved patients an average of 100 minutes of travel time and $50 in travel costs per visit (Snoswell et al., 2020).

Think about the last time you went to the doctor. How much time did you spend traveling and sitting in the waiting room? With telehealth, those time and money costs disappear. 

Fewer ER visits

How often have you wondered if that late-night stomach ache was worth a trip to the ER? Telehealth tools like AI chatbots can help you make that decision without leaving home. 

Cost savings for both patients and healthcare providers

It’s not just patients who save money. Healthcare providers benefit too. Telehealth services have been found to reduce healthcare costs for providers and patients. Even better, many insurers now have an allowance to cover the cost of certain telehealth visits.

Preventive Care: Stopping Problems Before They Start

Have you ever heard the saying “an ounce of prevention is worth a pound of cure”? Digital health platforms are making this old adage more relevant than ever.

How digital platforms promote healthy habits

Fitness app in the gym

From step counters to diet trackers, digital health apps are helping us stay healthier. But do they really make a difference? A study by Ernsting et al. (2017) found that users of health and fitness apps were 34% more likely to meet physical activity guidelines compared to non-users.

Wearable devices and their impact on early detection

glucose monitor on arm with phone app showing glucose level

Smartwatches surpass the practical use of telling time–they’re becoming powerful health monitors. For example, Apple Watch’s ECG feature can detect atrial fibrillation with 98% accuracy, potentially preventing strokes and saving lives (Perez et al., 2019).

How AI and big data can predict health risks and reduce costs

Big Data Analytics in healthcare uses AI, machine learning and deep learning tools to help doctors find the best treatments for each patient, which can reduce waste. This lets doctors predict health problems  and start treatments early, which can save lives. This could change how common certain diseases are and save money on healthcare (Batko & Ślęzak, 202​​2).

Cost savings through prevention vs. treatment

Prevention isn’t just better for our health—it’s better for our wallets too. The Centers for Disease Control and Prevention estimates that chronic diseases that are avoidable through preventive care account for 75% of the nation’s healthcare spending.

Streamlined Administrative Processes

Paperwork is no one’s favorite part of healthcare. Digital platforms are making administrative tasks faster, easier, and more cost-effective.

Automated appointment scheduling and reminders

Have you ever forgotten a doctor’s appointment? Digital reminders can help. 

Smartwatch with phone and dumbbells

Ulloa-Pérez et al. (2022) found that sending an extra text reminder for high-risk appointments reduced no-shows in primary care and mental health offices, and same-day cancellations in primary care offices. 

Targeting reminders using risk prediction models (predictive analytics) can efficiently use healthcare resources, potentially preventing hundreds of missed visits monthly. This approach saves costs compared to messaging all patients, though implementing the risk model has some costs.

Digital health records reduce paperwork and administrative errors 

Nurse charting

Remember when doctors used to write prescriptions by hand? Digital health records make all kinds of admin work more efficient. A study in the Journal of the American Medical Informatics Association found that electronic health records with AI can reduce medication and billing errors.

Cost savings through improved workflow and resource allocation

Efficient workflows mean better care at lower costs. A study in the Journal of Medical Internet Research found that digital health platforms improved hospital workflow efficiency by 25%, leading to annual cost savings of $1.2 million for a mid-sized hospital (Luo et al., 2019).

Person looking at white overlay

Data-Driven Insights for Better Decision Making

In the age of big data, information is power. Healthcare is no exception. With all this digital information, doctors can make smarter choices about your health. 

How big data analytics improve treatment plans

A study in the Journal of Big Data found that big data analytics improved treatment efficacy by 30% and reduced treatment costs by 20% (Dash et al., 2019).

Cost savings from shorter and fewer hospital stays

Nurse standing in a recovery room

Have you ever wondered how hospitals decide how many beds they need? Predictive analytics is the answer. It can reduce hospital bed shortages and decrease operational costs.

Hospital stays are expensive, but RPM can help shorten them. RPM allows patients to be discharged an average of 2 days earlier, resulting in cost savings of $7,000 per patient.

Personalized medicine and its impact on cost reduction

One size doesn’t fit all in healthcare. Targeted treatments are more effective and cost-effective. 

  • Personalized treatment plans based on genetic data improve treatment efficacy and reduce adverse drug reactions (ADRs).
ECG monitor closeup on stomach

Remote Patient Monitoring: Reducing Hospital Stays

Sometimes, the best hospital care happens outside the hospital. 

Remote patient monitoring (RPM) allows health providers to keep an eye on patients without keeping them in the hospital. From smart pills to wearable sensors, remote monitoring technologies are diverse and growing. 

Impact on reducing hospital readmissions

Nobody likes going back to the hospital. Remote monitoring can help prevent that. A study in the New England Journal of Medicine found that remote monitoring reduced hospital readmissions for heart failure patients by 50% (Perez et al., 2019).

Management of chronic conditions from home

Gentleman taking his blood pressure in tan shirt

Chronic conditions are a major driver of healthcare costs. Remote monitoring can help manage these conditions more effectively. 

A 2024 study showed that telehealth reduces healthcare costs by cutting down on hospital visits, travel time, and missed work, especially for managing chronic conditions. This benefits both patients and healthcare systems financially (Prasad Vudathaneni et al., 2024).

Increasing Access to Specialized Care

Specialized care can be hard to access, especially in rural areas. Digital health isn’t just about general care – it’s also bringing expert help to more people.

Telehealth solutions for rural and underserved areas

Rural healthcare access is a major challenge. Telehealth can help bridge that gap. A study in Health Affairs found that telehealth increased access to specialty care in rural areas by 54%.

Telehealth also faces challenges like high setup costs and outdated payment models, especially in rural areas. Its success depends on cost distribution, clinical outcomes, and indirect savings. Hospitals need funding and strategies to reach underserved groups and ensure fair access to telehealth (Anawade et al., 2024).

Virtual second opinions and their impact on treatment decisions

Getting a second opinion can be life-changing. Virtual platforms make it easier than ever. Virtual second opinions can change the diagnosis or treatment plan in over one-third of cases, potentially avoiding unnecessary procedures and costs.

Conclusion

Digital health platforms are powerful allies to counteract rising healthcare costs. By leveraging technology for prevention, efficiency, and data-driven insights, these platforms are making healthcare more accessible and affordable. From applications like telehealth reducing unnecessary ER visits to catching illnesses early with AI-powered diagnostics, the potential for cost savings is huge. 

As patients, we can embrace these digital tools to take control of our health and potentially lower our healthcare expenses. For healthcare providers, adopting these platforms could lead to more efficient operations and better patient outcomes. 

What do you think about these digital health innovations? Have you used any of these technologies in your own healthcare journey? 

References

Anawade, P. A., Sharma, D., & Gahane, S. (2024). A Comprehensive Review on Exploring the Impact of Telemedicine on Healthcare Accessibility. Cureus, 16(3). doi.org/10.7759/cureus.55996

Batko, K., & Ślęzak, A. (2022). The use of Big Data Analytics in healthcare. Journal of Big Data, 9(1). doi.org/10.1186/s40537-021-00553-4

Centers for Disease Control and Prevention. (2021). Chronic diseases in America. Retrieved from https://www.cdc.gov/chronicdisease/resources/infographic/chronic-diseases.htm

Dash, S., Shakyawar, S. K., Sharma, M., & Kaushik, S. (2019). Big data in healthcare: Management, analysis and future prospects. Journal of Big Data, 6(1), 1-25. doi.org/10.1186/s40537-019-0217-0

Ernsting, C., Dombrowski, S. U., Oedekoven, M., & Kanzler, M. (2017). Using smartphones and health apps to change and manage health behaviors: A population-based survey. Journal of Medical Internet Research, 19(4), e101.

Grand View Research. (2024). Digital Health Market Size, Share & Trends Analysis Report By Technology (Healthcare Analytics, mHealth), By Component (Hardware, Software, Services), By Application, By End-use, By Region, And Segment Forecasts, 2024 – 2030. Retrieved from https://www.grandviewresearch.com/industry-analysis/digital-health-market

Luo, L., Li, J., Liang, X., Zhang, J., & Guo, Y. (2019). A cost-effectiveness analysis of a mobile-based care model for community-dwelling elderly individuals. Journal of Medical Internet Research, 21(5), e13563.

Perez, M. V., Mahaffey, K. W., Hedlin, H., Rumsfeld, J. S., Garcia, A., Ferris, T., Balasubramanian, V., Russo, A. M., Rajmane, A., Cheung, L., Hung, G., Lee, J., Kowey, P., Talati, N., Nag, D., Gummidipundi, S. E., Beatty, A., Hills, M. T., Desai, S., … Turakhia, M. P. (2019). Large-scale assessment of a smartwatch to identify atrial fibrillation. New England Journal of Medicine, 381(20), 1909-1917.

Personalized Medicine Coalition. (2020). The personalized medicine report: Opportunity, challenges, and the future. Retrieved from http://www.personalizedmedicinecoalition.org/Userfiles/PMC-Corporate/file/The-Personalized-Medicine-Report1.pdf

Prasad Vudathaneni, V. K., Lanke, R. B., Mudaliyar, M. C., Movva, K. V., Kalluri, L. M., & Boyapati, R. (2024). The Impact of Telemedicine and Remote Patient Monitoring on Healthcare Delivery: A Comprehensive Evaluation. Cureus, 16(3). doi.org/10.7759/cureus.55534

Snoswell, C. L., Taylor, M. L., Comans, T. A., Smith, A. C., Gray, L. C., & Caffery, L. J. (2020). Determining if telehealth can reduce health system costs: Scoping review. Journal of Medical Internet Research, 22(10), e17298.

Ulloa-Pérez, E., Blasi, P. R., Westbrook, E. O., Lozano, P. , Coleman, K. F., & Coley, R. Y.  (2022). Pragmatic Randomized Study of Targeted Text Message reminders to Reduce Missed Clinic Visits. The Permanente Journal, 26(1), doi/10.7812/TPP/21.078

Winstead, E. (2023). Telehealth Can Save People with Cancer Time, Travel, and Money. National Cancer Institute. Retrieved from https://www.cancer.gov/news-events/cancer-currents-blog/2023/telehealth-cancer-care-saves-time-money

The Future of Telehealth: Trends and Predictions for 2025 and Beyond

The Future of Telehealth: Trends and Predictions for 2025 and Beyond

by Ree AI Health Tech Med Tech

In 2020, the COVID-19 pandemic sparked a 78% uptick in telehealth usage. As we look to the future, telehealth is poised to become an integral part of healthcare delivery. 

This article explores the exciting innovations and trends that will shape the future of telehealth, promising to enhance patient care, improve accessibility, and streamline healthcare operations.

To understand the future of telehealth, we first need to look at the new technologies that are changing how we provide care.

Contents

Emerging Technologies in Telehealth

The future of telehealth is closely tied to advancements in technology. Several cutting-edge innovations are set to reshape virtual care in the coming years.

Artificial intelligence and machine learning in diagnostics

Phone with chatbot conversation

AI and machine learning (ML) can analyze large amounts of medical data to assist healthcare providers in making more accurate diagnoses and treatment recommendations.

For example, AI-powered diagnostic tools can examine medical images like X-rays or MRIs and flag potential issues for review by human doctors. 

AI chatbots are also being developed to conduct initial patient screenings and triage. These chatbots can ask patients about their symptoms and medical history, then direct them to appropriate care options whether that’s a virtual doctor visit, in-person visit, or emergency services.

Internet of Medical Things for remote patient monitoring

The Internet of Medical Things (IoMT) refers to connected medical devices and applications that can collect and transmit health data. This technology enables continuous remote monitoring of patients’ vital signs and other health metrics.

Some examples of IoMT devices include:

5G networks enabling real-time, high-quality video visits

The rollout of 5G networks dramatically improves the quality and reliability of video-based telehealth services. 5G offers much faster data speeds and lower latency compared to 4G networks.

In fact, 5G technology can reduce video latency to less than 2 milliseconds, enabling real-time interaction during virtual doctor visits comparable to in-person visits.

For telehealth, this means:

  • Higher-quality video and audio for virtual visits

  • The ability to transmit large medical files like MRIs quickly

  • More reliable connections in rural or remote areas

  • Support for bandwidth-intensive applications like augmented reality

Take a look at a diagram that shows how connected medical devices interoperate across different systems (Deloitte, 2021).

How connected medical devices interoperate across different systems
Source: Deloitte

Virtual and augmented reality applications in telemedicine

Virtual reality (VR) and augmented reality (AR) have exciting potential applications in telehealth:

For instance, a 2018 study in the Journal of Visualized Experiments found that VR-based physical therapy for stroke patients greatly improved upper limb function compared to conventional therapy (Choi & Paik, 2018).

While technology is important, telehealth’s real strength is in making specialized care available to more people.

Expanding Access to Specialized Care

One of telehealth’s greatest promises is improving access to specialized medical care, especially for underserved populations.

Telepsychiatry bridging the mental health treatment gap

Mental health care has long suffered from accessibility issues, with many areas facing severe shortages of psychiatrists and therapists. Telepsychiatry is helping to bridge this gap.

A 2016 study in the World Journal of Psychiatry found that telepsychiatry was as effective as in-person care for treating depression, with the added benefit of increased patient satisfaction and engagement (Hubley et al., 2016).

Telepsychiatry is particularly valuable for:

  • Rural communities with few local mental health providers

  • Patients with mobility issues or transportation barriers

  • People seeking specialized treatments not available locally

  • Those who prefer the privacy and convenience of at-home care

Remote visits with specialists for rural and underserved areas

Telehealth is bringing specialized medical expertise to areas that previously had little or no access. This includes:

  • Remote dermatology visits using high-resolution images

  • Virtual neurology assessments for stroke patients

  • Tele-oncology services for cancer patients in rural areas

School-based telehealth programs improving pediatric care

School-based telehealth programs are emerging as a powerful tool for improving children’s health, especially in underserved communities. These programs typically involve:

Halterman et al (2017) found that school-based telehealth programs reduced emergency department visits and improved asthma outcomes for children in rural communities.

Virtual second opinions from leading medical experts

Telehealth is making it easier for patients to get second opinions from top specialists, regardless of geographic location. This can be particularly valuable for complex or rare conditions.

Several major medical centers now offer formal virtual second opinion programs. For example, the Mayo Clinic’s eConsults program provides written second opinions from Mayo Clinic specialists based on a review of medical records and test results.

Telehealth is also changing how we approach personalized care and monitoring for patients.

Personalized Medicine and Remote Monitoring

The integration of telehealth with other digital health technologies is enabling more personalized and proactive care.

Wearable devices for continuous health tracking

Monitor attached to back of a woman's left shoulder

Wearable devices like smartwatches and fitness trackers are increasingly being used for medical monitoring. These devices can track:

  • Heart rate and rhythm

  • Blood oxygen levels

  • Sleep patterns

  • Physical activity levels

  • Stress indicators

This continuous data collection allows for more comprehensive health monitoring between doctor visits.

Monitoring services are poised to continue incredible growth over the next several years, as depicted in the following chart (Gupta, 2024).

Source: Appinventiv

AI-powered predictive analytics for early intervention

By analyzing data from wearables, electronic health records (EHRs), and other sources, AI algorithms can predict health risks and recommend early interventions.

Some applications can help clinicians to:

  • Predict heart attacks or strokes based on subtle changes in vital signs

  • Identify patients at risk of developing diabetes

  • Forecast mental health crises based on behavioral patterns

Genomics and telehealth integration for tailored treatments

genetic markers

The combination of telehealth and genomic medicine is opening up new possibilities for personalized treatment plans. Patients can now receive genetic counseling and testing remotely, with results informing tailored treatment recommendations.

For example, pharmacogenomic testing can help determine which medications are likely to be most effective for a particular patient based on their genetic profile. 

Remote medication management and adherence monitoring

Poor medication adherence is a major challenge in healthcare, contributing to worse health outcomes and increased costs. Telehealth-enabled medication management tools can help by:

  • Sending reminders to take medications

  • Tracking medication usage through smart pill bottles or ingestible sensors

  • Allowing remote adjustments to medication regimens

  • Providing education about medications and potential side effects

As telehealth grows, we need to update the rules and regulations that guide its use.

Regulatory Landscape and Telehealth Adoption

Law books and scales with plant and shield

The rapid growth of telehealth has prompted significant regulatory changes, with more likely to come as the technology continues to evolve.

Evolving reimbursement policies for virtual care

One of the biggest barriers to telehealth adoption has been inconsistent reimbursement policies. However, the COVID-19 pandemic led to significant policy changes:

  • Medicare expanded coverage for telehealth services.

  • Many private insurers increased telehealth coverage.

  • Some states mandated payment parity between in-person and virtual visits.

As we move forward, key questions include:

  • Will expanded telehealth coverage become permanent?

  • How will reimbursement rates for virtual care compare to in-person visits?

  • What types of telehealth services will be covered?

Data privacy and security considerations in telehealth

medical papers and stethoscope

The growth of telehealth raises important questions about patient data privacy and security. Key concerns include ways to:

  • Ensure secure transmission of sensitive medical information

  • Protect patient data stored in telehealth platforms

  • Maintain privacy during video visits

Healthcare providers and telehealth companies must comply with regulations like HIPAA in the U.S.

Licensing and cross-state practice regulations

Traditionally, healthcare providers have been limited to practicing in states where they hold a license. This poses challenges for telehealth, which can easily cross state lines.

Some recent developments include:

  • The Interstate Medical Licensure Compact, which streamlines licensing for doctors in multiple states

  • Temporary waivers of state licensing requirements during the COVID-19 pandemic

  • Proposals for a national telemedicine license

Global telehealth initiatives and international cooperation

People around a globe

Telehealth has the potential to improve healthcare access globally, particularly in developing countries with limited medical infrastructure.

Some notable international telehealth initiatives include:

  • The World Health Organization’s Global Strategy on Digital Health

  • The European Union’s eHealth Network

  • The African Alliance of Digital Health Networks

Even with its many benefits, telehealth faces challenges that we must tackle to make it work for everyone.

Overcoming Challenges in Telehealth Implementation

While telehealth offers tremendous potential, several challenges must be addressed to ensure its effective and equitable implementation.

Addressing the digital divide and ensuring equitable access

The “digital divide” the gap between those who have access to technology and those who don’t poses a significant challenge for telehealth adoption.

Key issues include:

  • Lack of broadband internet access in rural areas

  • Limited digital literacy among some patient populations

  • Affordability of devices needed for telehealth

Potential solutions include:

  • Government initiatives to expand broadband access

  • Programs to provide telehealth-enabled devices to underserved populations

  • Digital literacy training for patients

Training healthcare providers in virtual care best practices

Many healthcare providers lack formal training in delivering care via telehealth. This can lead to suboptimal patient experiences and outcomes.

Key areas for provider training include:

  • Effective communication in virtual settings

  • Conducting remote physical exams

  • Managing technical issues during visits

  • Ensuring patient privacy and data security

Integrating telehealth with existing healthcare systems

For telehealth to reach its full potential, it needs to be seamlessly integrated with existing healthcare systems and workflows. This includes:

  • Integrating telehealth platforms with EHRs

  • Developing protocols for when to use telehealth vs. in-person care

  • Ensuring continuity of care between virtual and in-person visits

  • Adapting billing and administrative processes for telehealth

Health providers are set to invest heavily in virtual health applications in the next 5 to 10 years, as shown in the following chart (Gupta, 2024).

Source: Appinventiv

Managing patient expectations and building trust in virtual care

For many patients, telehealth represents a significant shift in how they receive care. Building trust and managing expectations is crucial for successful adoption.

Key considerations include how to:

A recent Health Information National Trends Survey found that 70% of U.S. adults with recent telehealth visits used audio-video, and 75% felt their telehealth visits were as good as in-person care (Spaulding et al., 2024). 

Conclusion

As technology advances and adoption grows, we can expect more personalized, accessible, and efficient care. However, success will depend on addressing challenges such as the digital divide and regulatory hurdles. 

By embracing AI and other technological innovations, we can create a healthcare system that truly meets the needs of patients in the digital age. Patients, providers, and policymakers must work together to shape this exciting future of healthcare.

References

Choi, H., & Paik, J. (2018). Mobile Game-based Virtual Reality Program for Upper Extremity Stroke Rehabilitation. Journal of Visualized Experiments: JoVE; (133). doi.org/10.3791/56241

Deloitte. (2021). Medtech and the Internet of Medical Things: How connected medical devices are transforming health care. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Life-Sciences-Health-Care/gx-lshc-medtech-iomt-brochure.pdf

General FAQs About the Compact. (n.d.). Interstate Medical Licensure Compact. Retrieved from https://www.imlcc.org/faqs/

Gupta, D. (2024). 7 Telemedicine Trends Shaping the Future of Healthcare. Appinventiv. Retrieved from https://appinventiv.com/blog/top-telehealth-trends/

Halterman, J. S., Tajon, R., Tremblay, P., Fagnano, M., Butz, A., Perry, T., & McConnochie, K. (2017). Development of School-Based Asthma Management Programs in Rochester, NY Presented in Honor of Dr. Robert Haggerty. Academic Pediatrics; 17(6), 595. doi.org/10.1016/j.acap.2017.04.008 

Hubley, S., Lynch, S. B., Schneck, C., Thomas, M., & Shore, J. (2016). Review of key telepsychiatry outcomes. World Journal of Psychiatry, 6(2), 269–282. doi.org/10.5498/wjp.v6.i2.269

Marley, R. (2021). 8 key trends driving the future of telehealth. Healthcare Transformers. Retrieved from https://healthcaretransformers.com/digital-health/current-trends/future-of-telehealth/

More care close to home. (2024). MayoClinic. Retrieved from https://www.mayoclinic.org/about-mayo-clinic/care-network/more-care-close-to-home

Spaulding, E. M., Fang, M., Chen, Y., Commodore-Mensah, Y., Himmelfarb, C. R., Martin, S. S., & Coresh, J. (2024). Satisfaction with Telehealth Care in the United States: Cross-Sectional Survey. Telemed J E Health. 2024 Jun;30(6):1549-1558. doi:10.1089/tmj.2023.0531

HIPAA Compliance in Telehealth: Ensuring Patient Privacy and Security

HIPAA Compliance in Telehealth: Ensuring Patient Privacy and Security

by Ree Health Tech Med Tech

Telehealth provides convenience and access to healthcare services, but it also brings challenges in protecting patient privacy, addressed by the Health Insurance Portability and Accountability Act (HIPAA). In 2023, the average cost of a healthcare data breach reached almost $11 million. This makes maintaining HIPAA compliance in telehealth even more serious. 

In this article, we’ll explore the key aspects of HIPAA compliance in telehealth to ensure patient privacy and security, including practical guidance for healthcare providers and organizations.

Contents

HIPAA in the Context of Telehealth

Definition of HIPAA and its relevance to telehealth

HIPAA, enacted in 1996, is a federal law that sets standards for protecting sensitive patient health information. It applies to healthcare providers, health plans, and healthcare clearinghouses, collectively known as “covered entities.” With the rise of telehealth, HIPAA’s relevance has expanded to include virtual healthcare services.

Note that HIPAA hasn’t had major updates in over 20 years. It was created before digital tools, when health records were mostly on paper, so there are gaps between current technology and privacy laws (Theodos & Sittig, 2021).

HIPAA rules that apply to virtual healthcare services

Two main HIPAA rules are particularly relevant to telehealth:

  1. The Privacy Rule: This rule establishes national standards for the protection of individuals’ medical records and other personal health information (PHI). PHI includes specific information about patients, such as their:
    • Name, phone number, and social security number (SSN)

    • Physical and email addresses

    • Billing information

    • Genetic information
  1. The Security Rule: This rule sets national standards for securing electronic protected health information (ePHI).

These rules require healthcare providers to implement appropriate safeguards to ensure the confidentiality, integrity, and availability of patient information during telehealth visits.

Common misconceptions about HIPAA compliance in telehealth

Let’s debunk some common myths about HIPAA and telehealth.

MythReality
Any video conferencing platform is HIPAA-compliant.Only platforms that offer specific security features and sign a Business Associate Agreement (BAA) are HIPAA-compliant.
HIPAA compliance is solely the responsibility of the technology provider.Healthcare providers are also responsible for ensuring HIPAA compliance in their telehealth practices.
HIPAA requirements are relaxed for telehealth.Some temporary flexibilities were introduced during the COVID-19 pandemic, HIPAA rules apply equally to in-person and virtual care.

Essential Components of HIPAA-Compliant Telehealth Platforms

To ensure HIPAA compliance, telehealth providers must use trusted vendors with software designed for healthcare. These vendors should have security measures in place for PHI, and be willing to sign a BAA. 

Secure video conferencing features

Female doctor on couch - by Tima Miroshnichenko
Source: Tima Miroshnichenko

An American Medical Association survey found that 85% of physicians were using video visits as part of their telehealth services, emphasizing the need for secure video conferencing solutions.

When choosing a telehealth platform, look for these security features:

  • End-to-end encryption

  • Secure waiting rooms

  • Meeting passwords

  • Host controls to manage participants

Encryption requirements for data transmission

HIPAA requires that all ePHI be encrypted during transmission. This includes:

  • Video and audio streams during telehealth visits

  • Chat messages exchanged during sessions

  • Any files or images shared during the visit

  • Secure messaging in patient portals

Encryption should use industry-standard protocols like AES-256 to ensure data security.

Access controls and user authentication measures

The access controls or permissions available to an employee should be based on their role.

The key features of robust access controls include:

  • Multi-factor authentication

  • Unique user IDs for each healthcare provider

  • Automatic log-off after periods of inactivity

  • Audit trails to track user activities

  • Biometric login (fingerprint or facial recognition) for mobile apps

Best Practices to Secure Patient Information During Virtual Doctor Visits

With the right technology in place, the next step is to implement best practices for securing patient information during telehealth sessions.

Find a private environment for telehealth visits

Healthcare providers should:

  • Use a private, quiet space for visits.

  • Ensure that screens are not visible to others.

  • Use headphones to prevent others from overhearing conversations.

Patients should also be advised to find a private location for their virtual visits.

Proper documentation and storage of telehealth records

A 2020 study found that 97% of healthcare organizations were using EHRs, underscoring the importance of secure electronic record-keeping (Holmgren et al., 2020).

Telehealth records should be treated with the same care as in-person visit records:

  • Document visits thoroughly.

  • Store records securely in HIPAA-compliant electronic health record (EHR) systems.

  • Implement backup and disaster recovery plans for telehealth data.

EHRs with integrated telehealth programs certified by the Federal Health IT Governance are HIPAA-compliant.

Training staff on HIPAA compliance in virtual settings

Regular training is essential to maintain HIPAA compliance:

Even with robust security measures, patients also share some responsibility for staying informed about their health needs.

Doctor on mobile app

Inform patients about telehealth privacy measures

Transparency builds trust. Inform patients about:

Obtain and document patient consent:

  • Use clear, easy-to-understand language in consent forms.

  • Explain how telehealth differs from in-person visits.

  • Allow patients to ask questions before giving consent.

Explain how patients can maintain privacy

Woman in wheelchair talking to someone on laptop

Health apps and wearables can help people make better health choices, but they also create privacy issues as it stands today. If the tool isn’t part of a healthcare system, it doesn’t have to follow HIPAA guidelines.

Most of these tools aren’t covered by HIPAA privacy rules, and store health data in the cloud, which leaves a big gap in privacy protection. Users often don’t know or can’t control how their health data is stored, accessed, or used (Theodos & Sittig, 2021). 

Patients play a crucial role in maintaining their own privacy. Some steps to safeguard their information include:

  • Advise patients to use secure, private internet connections.

  • Encourage the use of password-protected devices.

  • Teach patients how to secure their end of the telehealth connection.

While providers and patients each have responsibilities with HIPAA, ongoing risk assessment and management are crucial for maintaining HIPAA compliance in telehealth.

Risk Assessment and Management in Telehealth

A 2022 Office for Civil Rights (OCR) report revealed that 77% of HIPAA violations were due to hacking incidents, highlighting the need for ongoing vigilance and updates.

Identify potential vulnerabilities in telehealth systems

Regular risk assessments help identify potential vulnerabilities:

  • Conduct annual security risk analyses.

  • Assess both technical and non-technical vulnerabilities (including audio-only telehealth visits).

  • Consider risks specific to telehealth, such as unsecured patient devices or networks.

Be sure to include mobile device use in your risk assessment.

Develop a comprehensive risk management plan

Based on the risk assessment, develop a plan that includes:

  • Prioritized list of identified risks

  • Strategies to mitigate each risk

  • Timeline for implementing security measures

  • Assigned responsibilities for each action item

Regular audits and updates to ensure ongoing compliance

Compliance is an ongoing process:

  • Conduct regular internal audits of telehealth practices.

  • Stay updated on changing HIPAA regulations.

  • Regularly update security measures and policies.

Addressing HIPAA Violations in Telehealth

Despite best efforts, HIPAA violations can occur. Let’s examine how to address these issues in telehealth settings.

Common HIPAA breaches in virtual healthcare settings

Be aware of these common telehealth HIPAA violations:

  • Using non-secure video conferencing platforms

  • Failure to get proper patient consent

  • Inadequate security measures on provider or patient devices

  • Improper storage or transmission of patient data

Steps to take in case of a data breach

If a breach occurs:

  1. Contain the breach to prevent further unauthorized access.

  2. Assess the extent and impact of the breach.

  3. Notify affected individuals within 60 days of discovery.

  4. Report the breach to the OCR as required by law.

  5. Implement corrective actions to prevent future breaches.

Penalties and consequences of non-compliance

HIPAA violations can result in severe penalties:

  • Fines ranging from $100 to $50,000 per violation

  • Maximum annual penalty of $1.5 million for repeated violations

  • Potential criminal charges for willful neglect

In 2022, the OCR imposed over $6.3 million in HIPAA penalties.

Conclusion 

HIPAA compliance in telehealth requires a comprehensive approach that addresses technology, processes, and people. HIPAA compliance is not just about avoiding penalties—it’s about building trust with your patients and providing high-quality care digitally. 

By implementing robust security measures, educating staff and patients, and staying vigilant about potential risks, healthcare providers can leverage the power of telehealth while safeguarding patient privacy. 

References

Alder, S. (2023). HIPAA Guidelines on Telemedicine. The HIPAA Journal. Retrieved from https://www.hipaajournal.com/hipaa-guidelines-on-telemedicine/

American Medical Association. 2021 Telehealth Survey Report. Chicago, IL: American Medical Association; 2021. Retrieved from https://www.ama-assn.org/system/files/telehealth-survey-report.pdf

Anguilm, C. (2022). How to Ensure Your Telehealth System is HIPAA Compliant. Medical Advantage. Retrieved from https://www.medicaladvantage.com/blog/ensure-your-telehealth-system-is-hippa-compliant/

Edemekong, P. F., Annamaraju, P., Haydel, M. J. (2024). Health Insurance Portability and Accountability Act. StatPearls. Treasure Island (FL): StatPearls Publishing. 

Godard, R. (2022). HIPAA Compliance & Cell Phones: Staying Compliant While Staying Connected. I.S. Partners. Retrieved from https://www.ispartnersllc.com/blog/hipaa-compliance-cell-phones/

Guidance on How the HIPAA Rules Permit Covered Health Care Providers and Health Plans to Use Remote Communication Technologies for Audio-Only Telehealth. (n.d.). U. S. Department of Health and Human Services (HHS). Retrieved from https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/hipaa-audio-telehealth/index.html

HIPAA Rules for telehealth technology. (2023). Health Resources & Services Administration (HRSA). Retrieved from https://telehealth.hhs.gov/providers/telehealth-policy/hipaa-for-telehealth-technology

Holmgren, A. J., Apathy, N. C., Adler-Milstein, J. (2020). Barriers to Hospital Electronic Public Health Reporting and Implications for the COVID-19 Pandemic. Journal of the American Medical Informatics Association; 27(8):1306-1309.

How to Make Your Telemedicine App HIPAA-Compliant. (n.d.). ScienceSoft. Retrieved from https://www.scnsoft.com/healthcare/telemedicine/hipaa-compliance

IBM Report: Half of Breached Organizations Unwilling to Increase Security Spend Despite Soaring Breach Costs. (2023). IBM. Retrieved from https://newsroom.ibm.com/2023-07-24-IBM-Report-Half-of-Breached-Organizations-Unwilling-to-Increase-Security-Spend-Despite-Soaring-Breach-Costs

Levitt, D. (2023). How does HIPAA apply to telehealth? Paubox. Retrieved from https://www.paubox.com/blog/how-does-hipaa-apply-to-telehealth/

Mohan, V. (2024). HIPAA Guidelines for Telehealth Companies. Sprinto. Retrieved from https://sprinto.com/blog/hipaa-compliance-for-telehealth/

Resource for Health Care Providers on Educating Patients about Privacy and Security Risks to Protected Health Information when Using Remote Communication Technologies for Telehealth. (n.d.). U. S. Department of Health and Human Services (HHS). Retrieved from https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/resource-health-care-providers-educating-patients/index.html

Telehealth and HIPAA: HIPAA Compliant Teleconferencing Tools. (n.d.). Compliancy Group. Retrieved from https://compliancy-group.com/telehealth-and-hipaa-hipaa-compliant-teleconferencing-tools/

Theodos, K., & Sittig, S. (2021). Health Information Privacy Laws in the Digital Age: HIPAA Doesn’t Apply. Perspectives in Health Information Management; 18(Winter). 

U.S. Department of Health and Human Services, Office for Civil Rights. 2022 HIPAA Compliance Report. Washington, DC: HHS; 2022. Retrieved from https://www.hhs.gov/hipaa/for-professionals/breach-notification/reports-congress/index.html

U.S. Department of Health and Human Services, Office for Civil Rights. Annual Report to Congress on HIPAA Privacy, Security, and Breach Notification Rule Compliance. Washington, DC: HHS; 2023. Retrieved from https://www.hhs.gov/hipaa/for-professionals/compliance-enforcement/reports-congress/index.html

5 Best Remote Patient Monitoring Systems for Healthcare Providers

5 Best Remote Patient Monitoring Systems for Healthcare Providers

by Ree AI Health Tech Med Tech

Remote patient monitoring (RPM) has become an essential tool for healthcare providers, allowing them to track patient health data outside of traditional clinical settings. The use of remote patient monitoring systems for healthcare providers continues to grow, offering benefits such as improved patient outcomes, reduced hospital readmissions, and enhanced chronic disease management.

This article explores the top RPM systems helping healthcare providers deliver more efficient and personalized care. We’ll discuss the key features to look for and provide guidance on implementing these systems in your practice.

Contents

Features to Look for in Top RPM Systems

When evaluating RPM systems, several key features can make a significant difference in their effectiveness and usability. Here are the essential elements to consider.

Real-time data collection and transmission

Hand touches a screen displaying a heartbeat

Collecting and transmitting patient data in real time is crucial for timely interventions and effective care management. Look for systems that offer:

  • Continuous monitoring capabilities

  • Minimal latency in data transmission

  • Automatic data syncing between devices and the central platform

User-friendly interfaces for both patients and providers

Ease of use is paramount for both patients and healthcare providers. A good RPM system should have:

  • Intuitive mobile apps for patients

  • Clear, easy-to-read dashboards for providers

  • Customizable views and reports

Integration with existing electronic health record systems

Seamless integration with your current electronic health record (EHR) system can streamline workflows and improve data consistency. Consider systems that offer:

  • Bi-directional data flow between the RPM platform and EHR

  • Single sign-on capabilities

  • Automated data entry to reduce manual work

Data security and HIPAA compliance

Protecting patient data is non-negotiable. Ensure the RPM system you choose has:

  • End-to-end encryption for data transmission and storage

  • Multi-factor authentication for user access

  • Regular security audits and updates

Customizable alerts and notifications

Heart illustration for ECG monitor

Timely alerts can help providers intervene before a patient’s condition worsens. Look for systems with:

  • Configurable alert thresholds

  • Multiple notification methods (e.g., SMS, email, in-app notifications)

  • Escalation protocols for critical alerts

Top Remote Patient Monitoring Systems for Healthcare Providers

Now that we’ve covered the essential features, let’s dive into some of the top RPM systems available to healthcare providers in 2024.

1. HealthSnap

Healthsnap RPM system

HealthSnap is a comprehensive Virtual Care Management Platform facilitating integrated, continuous remote patient care with chronic care management (CCM). The system is designed to improve health outcomes for patients with chronic conditions.

Key Features:

  • Cellular-enabled, pre-configured health devices

  • Automated data transmission

  • Integrated platform for monitoring and managing chronic diseases
ProsCons
Easy setup with no Wi-Fi requiredMay have higher upfront costs
Proven to improve patient outcomesLimited to specific chronic conditions
Transparent performance metrics

Use case 

A primary care practice uses HealthSnap to monitor patients with hypertension, diabetes, and obesity. The cellular-enabled devices allow for easy adoption among elderly patients who may not have reliable internet access.

To learn more, visit:

Healthsnap

2. Optimize Health

Optimize Health RPM system

Optimize Health offers a comprehensive RPM solution that focuses on improving patient outcomes with CCM, while maximizing reimbursements for healthcare providers.

Key Features:

  • Customizable RPM programs

  • Integrated billing and reimbursement support

  • Patient engagement tools
ProsCons
Flexible program optionsMay require more setup time
Strong focus on ROILearning curve for customization
Robust patient engagement

Use case

A cardiology practice implements Optimize Health to monitor patients with heart failure, resulting in reduced hospital readmissions and improved medication adherence.

To learn more, visit:

Optimize Health

3. Athelas

Athelas Home RPM system

Athelas provides an AI-powered RPM system with a focus on simplicity and preventative care. Their at-home blood diagnostics device is designed to identify health concerns early, potentially reducing the need for hospitalizations.

Key Features:

  • SIM-connected devices for easy setup

  • Nurse-monitored health readings

  • Preventative approach to patient care
ProsCons
Simple device setupLimited device options
Professional monitoringMay have ongoing monitoring costs
Early intervention focus

Use case

A rural health clinic uses Athelas to monitor patients with multiple chronic conditions, leveraging the nurse-monitored system to extend their care team’s capabilities.

To learn more, visit:

Athelas

4. Health Recovery Solutions 

Health Recovery Solutions RPM system

Health Recovery Solutions (HRS) offers a clinically-focused RPM platform designed to improve patient satisfaction, reduce hospital readmissions, and optimize clinical workflows.

Key Features:

  • Comprehensive suite of RPM solutions

  • Electronic medical records (EMR) integration

  • 24/7 customer and tech support
ProsCons
Proven results over 10 yearsMay be more complex for smaller practices
Customizable solutionsHigher-end pricing
Strong support system

Use case 

A large health system implements HRS across multiple specialties, using the platform’s customization options to tailor the RPM program for each department’s needs.

To learn more, visit:

Health Recovery Solutions

5. Accuhealth

Accuhealth RPM system

Accuhealth provides a user-friendly RPM platform that emphasizes ease of use for both patients and providers.

Key Features:

  • Intuitive patient and provider interfaces

  • AI-powered risk stratification

  • Integrated telehealth capabilities
ProsCons
Easy to use for all agesMay have fewer advanced features
AI-enhanced patient monitoringLimited customization options
Built-in telehealth

Use case 

A family medicine practice adopts Accuhealth to monitor patients with diabetes, using the integrated telehealth feature for quick follow-ups when blood glucose levels are out of range.

To learn more, visit:

Accuhealth

Implementing RPM in Your Healthcare Practice

Implementing an RPM system in your practice requires careful planning and execution. Here are some key steps and considerations.

nurse and doctor pointing at computer

How to choose the right RPM system

Follow these steps to choose the right RPM system for your healthcare practice.

  1. Assess your practice’s needs and goals.

  2. Evaluate potential systems based on their key features.

  3. Request demos from top contenders.

  4. Consider scalability and future needs.

  5. Review pricing models and ROI potential.

Train staff and patients on using the system

Healthcare staff and patients must understand how to use their RPM systems correctly. Steps to take include:

  • Develop a comprehensive training program for your staff.

  • Create easy-to-follow guides for patients.

  • Offer ongoing support and refresher training.

  • Consider designating RPM champions within your practice.

Overcoming common implementation challenges

Best practices for successful RPM adoption

  • Start with a pilot program and gradually expand.

  • Regularly collect and act on feedback from staff and patients.

  • Monitor key performance indicators to measure success.

  • Stay up-to-date with RPM technology advancements and regulations.

By carefully considering these factors and following best practices, you can successfully implement an RPM system that enhances patient care and improves your practice’s efficiency.

Conclusion

Remote patient monitoring systems are rapidly becoming essential tools for healthcare providers seeking to improve patient outcomes and streamline operations. 

By choosing the right RPM solution, you can enhance the quality of care, reduce hospital readmissions, and empower patients to take an active role in managing their health. Take the first step towards a more connected and efficient practice by exploring the top RPM systems available today.